1) The following booking conditions
set out the basis upon which the holiday reservations and
other activities/travel are accepted for clients (you) by
Luxury Spain Holidays trading as “Almar Holidays S.A.”
(us) under the license number AV/575/BAL. “Almar Holidays
S.A.” complies with legal, financial and insurance
requirements under Spanish law and travel agency regulations.
2) We act only as the agents of all suppliers of accommodation,
transport and any other activities recommended or arranged
by us (whether shown on our web site or otherwise) and not
3) We include photographs of properties and activities as
a guide only. Due to various factors such as refurbishment
we can not guarantee these photographs to be accurate.
4) 4.1) Payment (this does not apply to online accommodation only bookings which require 100% online payment)– A contract shall come into effect
between you and us upon receipt by us of the relevant deposit
or, in the case of a late booking, upon receipt of the full
payment of the holiday.
4.2) A deposit of 15% of the full cost of your holiday is
payable upon your confirmation to proceed with the booking
of your holiday and/or other travel requirements. The exception
to this would be a situation where a supplier requires a
higher percentage or full payment for their part of your
holiday booking either at the time of confirmation or by
a particular date. In this eventuality we will advise you
of any special payment conditions at the time of booking
and will ask for your signed agreement.
4.3) Bookings will be confirmed on receipt of the appropriate
deposit, or where relevant, full payment. Upon receipt of
the correct payment we will send you written confirmation
detailing your booking including the total cost of your
holiday, the amount paid and, where necessary, the outstanding
amount to pay.
4.4) Unless otherwise advised, you are required to pay the
balance of your holiday no later than one month before your
4.5) All payments made by credit card will carry a 1.5%
charge, certain debit cards may also carry an additional
charge – we will advise during confirmation.
4.6) In addition to the above, in certain circumstances
we may require a breakages deposit as requested by our supplier
(normally only relevant in a villa rental).
5) Late Bookings – We are happy to make reservations,
subject to relevant availability and where possible, up
to your departure date. However in these circumstances,
payment must be made in full by credit card. We strongly
recommend you make your booking well in advance to help
ensure you get your preferred choice of arrangements.
6) Prices – Prices are quoted in euros and are inclusive
of VAT. Payment will be taken in euros.
7) If You Cancel Your Booking – Any cancellation must
be notified to us in writing and will only be effective
upon receipt of such written notification. Cancellation charges may vary depending on the season and the hotel cancellation policy. Depending on the reasons for your
cancellation, you may be able to reclaim these cancellation
charges from your insurance company, if you have taken out
travel insurance. Please note – In the event of a
special payment agreement, where the full payment was required
at the time of booking or by a certain date and the supplier
does not offer a refund – in turn, we will be unable
to refund you.
8) If You Alter Your Booking – If you wish to alter
your booking (e.g. change the dates of your holiday or the
accommodation requested), we will use all our reasonable
efforts to comply with your request, however you will be
obliged to pay for any additional expenses that are incurred
as a result (e.g. cancellation fees payable to hotels and
other suppliers). In addition, we may charge, at our discretion,
an amendment fee of up to a maximum of 50 Euro per person
to cover the necessary administration costs incurred. If
you decide to change your holiday in any way once it has
commenced (e.g. change of accommodation or the duration
of your stay), we accept no liability for any loss, damage
or additional expense and we cannot guarantee a refund of
any costs already paid by you.
9) If We Cancel Your Booking – In exceptional circumstances
we may find it necessary to cancel your booking and if so,
we shall make all reasonable efforts to offer a suitable
alternative. If this is not acceptable, and subject always
to clause 10, we will refund your deposit and any other
sum you have paid to us which shall constitute full settlement.
10) If We Alter Your Booking – If it is necessary
to alter the confirmed itinerary before departure, we will
use all reasonable efforts to notify you as soon as possible.
Subject always to clause 9, if these alterations are unacceptable
you may cancel that part of your booking that relates to
the alteration and receive a full refund for that part of
the booking, which shall constitute full settlement.
11) Force Majeure – We regret that we cannot accept
liability for any loss, damage or additional expense where
the booking needs to be altered or cancelled or we are unable
to perform our contractual obligations as a result of events
of “Force Majeure”. In these Booking Conditions,
“Force Majeure” means any event which could
not have been reasonably foreseen, or the consequences could
not have been reasonably avoided, by us or the suppliers
of the relevant services in question, even with the exercise
of all due care. Such events may include war or threat of
war, civil strife, terrorist activity, industrial dispute,
natural or man-made disaster, fire, adverse weather conditions
and all similar events outside our or the relevant supplier’s
control. In these circumstances and where possible we will
offer every assistance possible to assist our clients.
12) Liability – We use all reasonable efforts to try
and ensure that all holidays booked by us are properly arranged
and that the suppliers of the services in the holiday maintain
reasonable standards. We accept responsibility to take reasonable
care in the organisational aspects of the holiday but we
are not liable and cannot be held responsible for actions
of property owners, organisers of activities, providers
of transport or any other suppliers involved in your holiday.
Where possible we will advise you of any relevant information
that may affect your holiday (e.g. building work). However,
this is only possible in instances where we have been informed
by suppliers. We are specifically not liable for events
outside our reasonable control or if there has been no default
or neglect by us and in no event shall we be liable for
any special, indirect or consequential loss, including loss
13) You are responsible for ensuring you have all relevant
documents required for your holiday (e.g. valid passports
including extended validity requirements and any visas that
are needed for entry to your chosen destination) for all
passengers on your booking.
14) Complaints – We do not expect and certainly do
not want dissatisfied customers, but in the event that you
are not entirely satisfied with the service offered, you
should notify any complaint to our office as soon as possible.
We shall use all reasonable efforts to rectify the complaint
as quickly as possible. If the problem cannot be resolved
during the holiday period you should contact us in writing
within 14 days of returning from your holiday and we will
use all reasonable efforts to resolve the matter.
15) Law & Jurisdiction – These conditions and
terms of contract and all matters arising therefrom are
subject to Spanish Law and to the exclusive jurisdiction
of the Spanish courts.